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Happy Tails Co
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Our Policies

Everything you need to know about our policies

Shipping Policy Refund Policy Privacy Policy Terms of Service

Shipping Policy

Processing Time

Orders are processed within 1-3 business days. Once your order is shipped you'll receive a tracking number by email.

Shipping Time

U.S. orders: 7-14 business days

International orders: 10 - 20 business days

Shipping Costs

Free shipping on all U.S. orders over $40

Flat rate: $4.95 on orders under $40

Delays

While we do our best to get your order to you quickly, shipping times may vary due to customs, carrier delays, or holidays

Refund Policy

We want you and you pet to happy with your purchase.

Returns

You have 30 days from delivery date to request a return.

items must be unused and in original packaging

Refunds

Once your return is recieved and inspected, we'll send you an email notification. If approved, your refund will be processed to your original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange contact us below.

Privacy Policy

Happy Tails Co. respects your privacy.

Information we collect

We collect information you provide when you place an order (name, address, payment details).

How we use your info

To process and ship your orders

To communicate with you about promotions or updates.

To improve our store and customer experience.

Security

We never sell or share your information with third parties. Payments are processed securely through Shopify

Terms of Service

Welcome to Happy Tails Co. By visiting our site and/or purchasing something from us, you agree to the following terms:


  • You must be at least 18 years old to make a purchase.
  • Prices and availability of products may change without notice.
  • We reserve the right to refuse service to anyone for any reason.
  • By submitting information through this site, you agree that it is accurate and up-to-date.
  • Happy Tails Co. is not responsible for delays or issues caused by third-party carriers once your order is shipped.



Contact us

We'd love to hear from you. Send us a message and we'll respond as soon as possible.

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